FAQ's

CAN I CANCEL MY ORDER ONCE ITS BEEN PLACED?

We offer immediate order cancellations up to a limit of 10 hours after purchasing - so if you change your mind within that time - send us a message either on Instagram or email and we'll cancel and refund you in full as soon as we get your request. We do not accept cancellations outside of the 10 hour window. 

HOW DO I RETURN OR EXCHANGE AN ITEM?

If your product arrives defective or broken, we endeavour to either replace the item or provide a full refund.

We're confident our products will exceed your expectations but if you want to make a return - please contact our support team at ceoglasses.team@gmail.com and we will respond within 24 hours to assist with the process. 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept all payments by Visa, Mastercard, American Express and PayPal.

WHAT IF MY ORDER COMES BROKEN OR DAMAGED?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us at ceoglasses.team@gmail.com within the first 7 days of receiving that item and we'll work it out with you. 

WHAT CURRENCY IS USED?

We process all orders in USD. To see how much an item costs in your local currency, please use our custom currency translator in the bottom left corner of your screen!

WHERE DOES IT SHIP FROM?

Although our headquarters are in Canada, we ship out from fulfillment centres in Eastern Asia. Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. We partner with efficient shipping methods. Please see our shipping policy for more.